The Sales Manager, with the support and alignment of the Store Manager, is responsible for all processes and procedures that are necessary to drive the sales of TSC Stores. You are accountable for ensuring that the store consistently produces a “GREAT” Customer Experience and for providing leadership to all daily and nightly production. The Sales Manager must ensure that these policies/procedures are executed in a way that is both time and cost effective. This includes: Merchandising, Customer Service, Store Inventory and Program execution.
•Provide a “GREAT” customer experience by embracing and following the “GREAT” program and completing all training. This includes greeting every customer, asking for the “deal of the day” and “if they found everything they were looking for” and thank the customer.
•Maintain store standards according to the documented store standards book.
•Responsible for all store marketing which includes reader board, in-store promotions and credit card promotions that is approved by the Store Manager.
•Execute and merchandise all flyer and promotional merchandise that includes product placement and signage.
•Ensure full compliance of spiderwraps, ink tag and/or Sensormatic and any other loss prevention measure as in place and followed per the Loss Prevention standards and programs.
•Responsible for the pricing integrity of promotional merchandise to ensure that all pricing reflects the current promotion and for ensuring weekly price changes are completed.
•Responsible for ensuring that all promotional pricing is taken down upon completion of the promotion and that all merchandise is returned to its’ proper home as required. Ensure all files pertaining to promotion sales are maintained.
•Responsible for the merchandising and maintenance of all display ends, ensuring they reflect seasonal requirements including POG (plan-o-gram) updates or relines.
•Responsible for reviewing all future Ads and ensuring the proper merchandise quantities.
•Responsible for ensuring the inventory of the store through the Hole Check process audits and cycle counts and maintain communication with Certified Receiver to ensure accuracy.
•Manage all discontinued product to ensure that sale of merchandise is time efficient while trying to maximize profitability.
•Responsible for maintaining expired product checks.
•Responsible for controlling store use merchandise per the policy.
•When you are the manager on duty, perform store walk (inspection) to ensure the store is ready for business per the store standards and policies that are in place.
•Understand and comply with all HR and health and safety policies and procedures that are available on the Intranet and Internet.
•Maintain a safe and healthy workplace at all times by following TSC’s health and safety program and completing all training.
•When you are the manager on duty, protect company assets and ensure security of the premises by following the loss prevention programs, utilizing all tools/equipment provided, and respond to alarm calls.
•Coordinate with Service Manager to introduce new product lines and seasonal changes per store standards and MAP.
•Coach, mentor, train, delegate and succession plan clerks through orientation sessions, feedback and communication.
•Promote TSC within the community by participating in local events and support local charities.
•Work off hour shifts as needed.
•Other duties as assigned.
•Management retail experience
•High School Diploma or Post-secondary education in Business would be an asset
•GREAT customer service skills
•Demonstrated leadership skills including coaching, training, recruiting and communication
•Strong computer skills (POS, MS Office, Outlook)
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