The Store Manager, with the support and alignment of the District Manager, is responsible for all aspects of retail store operations in their store. You are accountable for ensuring that the store consistently produces a “GREAT” Customer Experience and that you recruit individuals who have a passion for retail and a desire for the country lifestyle. As the Store Manager, you ensure all associates understand and comply with Company policies and procedures and internal controls.
What do I do?
•Provide a “GREAT” customer experience by embracing and following the “GREAT” program and completing all training.
•Recruit individuals that fit the country lifestyle and have a passion for retail by using the recruiting process and guidelines.
•Maintain store standards according to the documented store standards book.
•Perform daily store walk (inspection) to ensure the store is ready for business per the store standards and policies that are in place.
•Follow and execute payroll responsibilities by submitting proper paperwork, authorizing employee hours and meeting deadlines.
•Understand and comply with all HR and health and safety policies and procedures that are available on the Intranet and Internet.
•Maintain a safe and healthy workplace at all times by following TSC’s health and safety program and completing all training.
•Protect company assets and ensure security of the premises by following the loss prevention programs, utilizing all tools/equipment provided, respond to alarm calls, perform audits and maintain the loss prevention board.
•Review monthly store P&L reports to ensure targets are met and communicate and update Key Performance Indicator (KPI’s) board daily.
•Meet with management team weekly to provide updates.
•Go to great lengths to help team members succeed through orientation sessions, training, delegating, coaching and mentoring. Also through regular feedback, communication and annual performance reviews.
•Promote TSC within the community by participating in local events and support local charities.
How do I do it?
•Set clear expectations to your team by providing direction and communicating effectively.
•Manage the team and day-to-day activities and measure the work by the team.
•Hold each team member accountable for their area of responsibility.
•Have difficult decisions with direct reports in order for them to deliver on your expectations.
•Interacting with team members and customers is essential so treating people well by being approachable, caring and compassionate is imperative.
•Action oriented in order to execute day-to-day activities fairly and consistently through managing, organizing, planning and processing
What Work Experience & Skills Do I Need?
•4 years management retail experience
•High School Diploma or Post-secondary education in Business would be an asset
•GREAT customer service skills
•Demonstrated leadership skills including coaching, training, recruiting and communication
•Strong computer skills (POS, MS Office, Outlook)
What Attitudes Do I need?
•Understand and enjoy the country lifestyle
•Passionate about retail and interacting with people
•A team player with a “Make it Happen” attitude
•Take risks and are willing to make mistakes
•Enjoy learning and adaptable to change
•Confident and optimistic attitude
We are submitting your application. Thanks for your patience.